This Privacy Policy describes how Desk Communications LLC, a Delaware limited liability company, doing business as Makro (“Makro,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when you access or use our software platform, website, and related services (collectively, the “Service”).
By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
a. Information You Provide
We may collect information you voluntarily provide, including but not limited to:
- Name, email address, phone number
- Company name, role, and business contact details
- Account credentials and authentication information
- Information submitted through forms, onboarding flows, or support communications
b. Financial and Business Data
When you use the Service, you may upload, import, or connect financial data, including:
- Accounting data from platforms such as QuickBooks or Xero
- Financial statements, transaction data, and reports
- Bankruptcy-related information required for report generation
Makro processes this data solely to provide the Service.
c. Automatically Collected Information
We may automatically collect certain information, including:
- IP address, browser type, device information
- Log data, usage activity, and performance metrics
- Cookies and similar tracking technologies
2. How We Use Information
We use collected information to:
- Provide, operate, and improve the Service
- Generate reports and outputs requested by users
- Authenticate users and manage accounts
- Communicate regarding service updates, support, or administrative notices
- Maintain security, prevent fraud, and enforce agreements
- Comply with legal and regulatory obligations
We do not sell personal or financial data.
3. Legal Basis for Processing (Where Applicable)
Where required by law, Makro processes personal data based on:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- User consent, where applicable
4. Sharing and Disclosure of Information
We may share information only in the following circumstances:
a. Service Providers
With trusted third-party vendors who assist in operating the Service (e.g., hosting, analytics, authentication), subject to confidentiality obligations.
b. Integrations You Authorize
With third-party platforms (such as accounting software providers) when you choose to connect or authorize such integrations.
c. Legal Requirements
If required to do so by law, court order, subpoena, or governmental authority.
d. Business Transfers
In connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.
5. Data Security
Makro implements reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, or misuse.
However, no system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain information only for as long as necessary to:
- Provide the Service
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
You may request deletion of your account, subject to legal retention obligations.
7. Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
- Access, correct, or delete personal information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
Requests can be submitted to privacy@wemakro.com
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential site functionality
- Analyze usage and improve performance
You can control cookies through your browser settings.
9. Children’s Privacy
The Service is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.
10. International Data Transfers
Makro may process and store information in the United States or other jurisdictions where service providers operate.
By using the Service, you acknowledge that information may be transferred to and processed in jurisdictions with different data protection laws.
11. Third-Party Links
The Service may contain links to third-party websites or services.
Makro is not responsible for the privacy practices of third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes become effective upon posting. Continued use of the Service constitutes acceptance of the updated policy.
13. Contact Information
For privacy-related questions or requests, contact:
Desk Communications LLC
DBA: Makro
Email: privacy@wemakro.com